Mash

Mash

Building AI assistants to help B2B teams automate and scale customer support.

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Financials

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Revenues, earnings & profits over time
USD20222023
Revenues00000000
% growth-149 %
EBITDA00000000
Profit00000000
EV00000000
EV / revenue00.0x00.0x
EV / EBITDA00.0x00.0x
R&D budget00000000

Source: Dealroom estimates

More about Mash
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Mash offers AI-powered solutions designed to assist technical B2B revenue teams in improving the efficiency and consistency of their customer support operations. By connecting to a company’s internal knowledge base—including documentation, help centers, CRM systems, and product manuals—Mash’s platform enables support teams to access accurate information in real time. This allows them to respond to customer inquiries more quickly, reduce manual workload, and maintain consistent messaging across all communication channels.

The platform is built to handle complex technical environments, where finding the right information can often be time-consuming. Mash’s AI assistants help surface relevant answers by understanding context, learning from past interactions, and proactively suggesting solutions. These capabilities not only streamline support workflows but also help reduce onboarding time for new team members, improve first-response accuracy, and boost overall productivity.

Mash focuses on integration and adaptability, making it easy to work with existing tools and processes. Their solutions can be tailored to fit different business needs, whether the goal is to automate repetitive tasks, enhance knowledge discovery, or scale support as the organization grows. With a neutral and user-friendly design, Mash aims to deliver a seamless experience for both internal teams and their customers.

Keywords: AI assistants, B2B support automation, customer service, technical support, knowledge management, workflow optimization, enterprise tools, customer experience, support productivity, Mash platform.

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