Panviva
The world's leading cloud knowledge management solution guiding users step-by-step through processes, policies, and procedures with a real-time solution that provides role-specific, contextually relevant information to the end-user enabling them to perform their job more effectively and efficiently and deliver 5-star service to their customers.
Related Content
Upland Panviva is a knowledge management system designed to provide employees and customers with contextual guidance precisely when needed. Operating in highly compliant industries, Panviva simplifies complex processes and effectively communicates critical changes, significantly reducing training times and boosting productivity. The system's unique design allows agents to access essential processes and policies with just a few clicks, minimizing time spent searching for answers and reducing repetitive low-value requests directed to senior staff. Panviva delivers governed knowledge from a single source of truth to various platforms, including web, chatbots, CRMs, and self-service portals, ensuring a seamless omnichannel experience for customers.
Keywords: knowledge management, contextual guidance, compliance, productivity, training, processes, policies, omnichannel, self-service, CRMs.